What to write to us about
Table corrections come first. If a game’s help panel shows a different deck count, soft 17 rule, blackjack payout, doubling rule or table limit from the placard in our register, the record may be older than the change, or it may be wrong. Either way the placard should match the game, and your message helps it do that.
A good correction names the table as the lobby shows it and the operator that deals it. Add the rule you saw and the date you saw it. If the game has a help file, link the page or attach a screenshot of the line that matters. That is enough for us to check it against the record.
Register details are worth reporting too. An operator listed that is not registered in Ontario, an age mark other than 19+, or a helpline number that fails when you dial it should be sent straight away. A wrong helpline number is the most urgent correction we can receive, and it is handled before anything else.
Accessibility problems are welcome in any form. If a page is hard to use with a screen reader, a keyboard, a magnifier or a high contrast setting, tell us which page, which device and browser, and what went wrong. Strategy charts and placards should be readable on a narrow phone screen, and a report that one is not helps everyone.
Questions about a figure are fine as well. If you want to know why a table shows one house edge and not another, or which source a figure came from, write and ask. The method page explains the general approach, and a specific question can often be answered by pointing to the exact source.
Account and payment questions
The site does not run games, hold money or keep player accounts, so everything at an operator stays with the operator. Questions about a withdrawal, an account check or a dispute belong with the operator’s own support team. If that does not settle it, the regulator is the next step.
In Ontario that means the Alcohol and Gaming Commission of Ontario, which registers operators and their suppliers, and iGaming Ontario, which conducts and manages the games. If gambling itself has become hard to control, please go straight to a helpline instead: the responsible gambling page lists ConnexOntario and the other support available in Ontario.
Postal address
The site is operated by Kayden Mertz. Post can be sent to 9528 25 Hwy, Halton Hills, Ontario L9T 2X7, Canada. E-mail is faster for corrections, since a source link can be checked the same day it arrives, while a letter must be opened, typed up and matched to a record before anyone can look at the table it describes.
How replies work
Every message is read by the editorial team. We reply where an answer is useful, and corrections that come with a source are checked first. We do not promise a fixed reply time, because some checks take longer than others, especially when a help file has moved or a register page has changed since the record was made.
When a correction holds, the record changes. The placard shows the new value, the source and a new check date, and any page that uses the record picks up the change at the next update. When a correction does not hold, the record stays as it is, and where it helps we explain which source we relied on.
Your message and your privacy
An e-mail you send is used to read and answer it, and to check the correction it contains. It is not added to a mailing list, sold or shared for advertising. The privacy policy sets out what the site processes, and the terms of use explain how the site and its content may be used.
Before sending a correction, check the date on the placard. If the source you found is newer than that date, say so in the first line, since the difference usually starts there. If it is older, the record may already reflect a later change, and a quick look at the game’s current help panel will tell you which.